At Luxora Prints, we want you to be completely satisfied with your purchase. We understand that sometimes, items may not meet your expectations or require a different size or style.

This Returns and Exchanges Policy outlines the procedures and guidelines for returning or exchanging products purchased through our online store.

Eligibility for Cancellations, Returns and Exchanges: To be eligible for a return or exchange, please ensure that the following conditions are met:

• Cancellations:
  To cancel an order please contact our customer support team at [email protected] within the specified timeframe of 2-4 business days if you have decided you know longer want to purchase the item(s). Please provide your order number and details of the item(s) you wish to cancel.

Refunds:

• We will not provide returns/ refunds for buyer’s remorse since our products are custom printed clothing, allowing for a personalized and unique touch.
• Our customer support team will review each individual case if a return is approved, and a refund will be processed to the original payment method used for the purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider's policiess 

• Our customer support team will provide you with instructions on how to return the item including the return address and any necessary documentation.
• Pack the item securely in its original packaging or a suitable alternative to prevent damage during transit.
• Ship the item back to the designated return address. Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
• Once we receive and inspect the returned item, we will process your refund or exchange according to the applicable policy.

Exchanges:

• If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. Exchanges are subject to availability. If the requested item is unavailable, we will process a refund for the returned item according to the refund policy.

Non-Returnable Items:

• Certain items are non-returnable, including but not limited to intimate apparel (e.g., underwear, swimwear), custom-made or personalized products, and sale items. Please check the product description and details before making your purchase.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately. We may request supporting documentation such as photographs to assess the issue. We will work with you to resolve the situation promptly and provide a replacement or refund if necessary.

*Returns and Exchanges FAQ*:

When will I get my order?
Usually, it takes 2–4 buisness days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!  

Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. 

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected]

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Contact Us: If you have any questions or need further assistance regarding our Returns and Exchanges Policy, please contact our customer support team at [email protected]. We are here to help and ensure your satisfaction.

**Please note that this Returns and Exchanges Policy is subject to change without prior notice**.